application engineer（岗位职责）

职位描述

Main Missions:

 

·         As Application Engineer you support our M2M customer integrating our wireless modules in China.

·         You also support and coordinate the approval of customer devices according to regional specifications.

·         To achieve this goal you are a member in project teams and additionally managing your own projects.

·         You are responsible for the duly fulfilment of all agreed activities with the quality at the calculated costs according to the agreement.

·         As the technical expert you are expected to autonomously solve customer problems and verify the solutions by applying appropriate measures and tests.

·         If necessary, international customers have to be supported on site in order to secure the success of their projects.

·         The technical topics will be amongst others:
-AT-Interface
-TCP/ IP
-Java
-Hardware related programming
-Embedded operating systems
-GSM/W-CDMA/CDMA approval testing

·         By applying this knowledge you enable our customers to correctly drive and integrate our products.

·         During your customer visits you will cover additional technical topics such as Baseband Hardware and RF with the support of the according subject matter experts.

 

Main responsibilities:

 

·         Enable customers to develop new wireless applications/ products

·         Managing support projects for Gemalto M2M key customers

·         Processing of appropriate support packages for dedicated customers

·         Collect market/customer feedback and deliver this into the product definition

·         Close cooperation with Gemalto M2M R&D during the development of our modules

·         Trouble shooting (including log analysis, tracing, on-site testing) to identify the root cause of problems found in the field

·         Processing customer failure reports, identify solutions or workarounds and, if needed, internal defect escalation

·         Coordinate technical communication between the HQ and operator/customer/distributor

·         Technical presentations and pre-sales support at the customer

·         Technical training of distributors and customers

Profile:

 

·         Knowledge about 3GPP protocols and 2G/3G wireless network topology

·         Knowledge of SW platforms for mobile devices and security

·         Knowledge of current M2M related standardization as well as wireless communication market trends (3GPP, LTE, Android…)

·         Experience in SW/HW testing and technical understanding of communication modules

·         Building and maintaining customer relationship and lead of customer projects

·         Experience in debugging of real-time embedded solutions with lab test equipment (oscilloscope, logic analyser, network server)

·         3 years of experience in wireless communication, preferable M2M

此数据摘自相关公司实际发布的招聘要求